3G Services
Video Presence Platform
With the rising proliferation of broadband Internet and 3G mobile phones, more and more people have access to real-time video communications through video-enabled handsets, web cameras and video-phones in the office, at home and on the move.
Video adds a new dimension to the traditional contact center - video - and enables an entire new realm of capabilities based upon live, real-time visual communications between customers and contact center agents. This paradigm shift from traditional voice-based systems to multimedia wire line and mobile contact centers is opening new ways to serve customers in the fields of banking, finance, customer support, telemedicine and more.
Tanla Video Presence Platform provides an exciting new landscape by offering a comprehensive and robust solution that infuses real-time voice and video communication into contact centers that want to take customer care to the next generation of services
Video adds a new dimension to the traditional contact center - video - and enables an entire new realm of capabilities based upon live, real-time visual communications between customers and contact center agents. This paradigm shift from traditional voice-based systems to multimedia wire line and mobile contact centers is opening new ways to serve customers in the fields of banking, finance, customer support, telemedicine and more.
Tanla Video Presence Platform provides an exciting new landscape by offering a comprehensive and robust solution that infuses real-time voice and video communication into contact centers that want to take customer care to the next generation of services
Features
Exciting new landscape by offering a comprehensive and robust solution that infuses real-time voice and video communication into contact centers..
Benefits
proven video presence platform technology can provide interactive voice and video response (IVVR) as part of a complete video call center offering
Specifications
Supports clustered and geographically distributed deployments, still maintaining a clean and effective management and monitoring interface
Downloads
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Contact Us
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Features
Interactive Voice/Video Response Systems
Interactive Voice and Video Response (IVVR) systems add a new dimension to the IVR paradigm by giving IVR systems the ability to use dynamic or static video information for caller assistance.
Interactive Voice and Video Response (IVVR) systems add a new dimension to the IVR paradigm by giving IVR systems the ability to use dynamic or static video information for caller assistance.
Using Video-On-Hold Effectively
Video-on-hold provides an opportunity to solve a customer issue before the customer engages with an agent; and, if connecting to an agent is unavoidable; video-on-hold can be used to inform customers about additional products and services that they can purchase when they reach the agent.
Video-on-hold provides an opportunity to solve a customer issue before the customer engages with an agent; and, if connecting to an agent is unavoidable; video-on-hold can be used to inform customers about additional products and services that they can purchase when they reach the agent.
Video-Enabled Agents
In a video-enabled contact center, video-enabled agents can push video information to callers while maintaining audio connections with them. The pushed video can be real-time video, static graphical information, or dynamic graphical information.
In a video-enabled contact center, video-enabled agents can push video information to callers while maintaining audio connections with them. The pushed video can be real-time video, static graphical information, or dynamic graphical information.
Video-Enabled Callers
Video-enabled callers create new opportunities for call centers to provide better service with lower costs.
Video-enabled callers create new opportunities for call centers to provide better service with lower costs.
Visual Menus Management
Enables clients to select on-demand videos while they wait for an agent
Enables clients to select on-demand videos while they wait for an agent
Barge-in
Supervisor Barge-in Facility (Video & Audio)
Supervisor Barge-in Facility (Video & Audio)
Benefits
- Build trust and enhanced customer experience across channels with visual agent interaction
- Create benefits in the contact center that extend beyond typical customer service interaction
- Improved communication – a picture is worth 1000 words
- Offer pre-recorded promotional or instructional video-on-hold video, in addition to self-service video IVR.
- New revenue opportunity through video advertising
- Showcase your product in a live environment. Broadcast video clips and show your true strengths in real time.
Specifications
- Supported interfaces
- H324M over ISDN PRI (E1/T1) (RJ-45)
- H324M over SS7/ISUP
- SIP
- Call Features
- Video call and voice call support/Different PRI/Routes
- Outgoing video and voice call dialing
- Real-time recording capabilities
- DTMF navigation
- Full VoiceXML 2.0 compliance with video extensions
- Native support for 3G and IP codecs
- High port density: up to 150 concurrent calls per server (Redundancy mode)
- Redundant configuration for high availability and load balancing
- Proven scalability and reliability
- Advanced features
- Support for RTSP based real-time video streaming sources
- IP Protocol Support
- SIP RFC-3261
- RTP RFC-2190
- Video and Audio Capabilities
- Supported video codec's: -H.263/H263+
- Video resolution: CIF (352 x 288) , QCIF (176 x 144)
- Video frame rate up to 10 fps
- Supported audio codec's: G.711u, G.711A, AMR
- External Applications Integration
- VoiceXML 2.0 over HTTP
- External API for external applications notification (i.e. billing)
- Database-driven CDR Generation
- Web-based interface administration and supervision
- Web-based content management
Downloads
Contact Us
UK
: +44 (0) 20 7268 3003
India
: +91 40 4009 9999
South Africa
: +27 11 4616318
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